SimpleLighting.co.uk Complaints Process
At SimpleLighting.co.uk, we are committed to providing exceptional customer service and quality products. However, we understand that there may be times when our services or products do not meet your expectations. If this happens, we encourage you to let us know so we can address your concerns and improve our services.
Step 1: Initial Contact
If you are not satisfied with a product or service, please reach out to us directly so we can try to resolve your issue promptly. You can contact our customer support team via:
- Phone: Call us on 0333 443 2465
- Email: support@simplelighting.co.uk
Our customer support team will do their best to resolve your issue to your satisfaction.
Step 2: Escalation to Office Manager
If you are not satisfied with the response or resolution provided by our customer support team, you can escalate your complaint by contacting our Office Manager. This ensures that your complaint is handled by someone independent from the initial complaint handling. Please email your complaint to:
- Email: customercomplaints@simplelighting.co.uk
In your email, please include any relevant details that could help us understand and resolve your complaint, such as your order number and a clear explanation of your concerns.
Final Escalation: Managing Director
We aim to resolve all complaints at the earliest possible stage. However, if you are still not satisfied after going through the first two steps, you can escalate your complaint to the Managing Director. At this stage, your complaint will receive the highest level of attention.
To escalate your complaint to the Managing Director, please send a letter in writing to our company address. Ensure you have gone through steps 1 and 2 before taking this step. In your letter, please include:
- Your order number
- A clear and detailed explanation of your complaint
- Any previous correspondence including ticket numbers from emails sent to us, related to your complaint
This will help the Managing Director to understand your issue fully and take appropriate action to address your concerns.
Please note: Sending a complaint directly to the Managing Director without going through steps 1 and 2 may delay the resolution process, as it is important to follow the escalation points outlined above.
Please send the above letter to this address:
FAO Chris Bawden
Managing Director
Simple Lighting LTD
10, Appin Road
Birkenhead
CH41 9HH
United Kingdom
We are dedicated to resolving your complaints efficiently and to your satisfaction. Your feedback is invaluable to us as it helps us to improve our services and ensure that we continue to meet the high standards our customers expect from us.